Course Description
(465212) Quality Management (QM) focuses on studying the main principles, philosophies, and tools of quality planning, controlling and improvement. More specifically, emphasis is placed on concepts and statistical methods employed in the assurance of product/service conformance to specification limits, statistical process control, total quality management, acceptance sampling, process design and reliability. In addition, a project to gain knowledge and practice in implementing quality management principles and tools in diverse Palestinian Industries and Service Organizations is an important part of this course. The project aims at addressing and solving a quality-related problem in targeted Palestinian Organizations to enable them delivering high-quality products and services to Palestinian customers. More details on candidate topics for the project are given below.
I can claim that (465212) Quality Management (QM) is potentially one of the most interesting and enjoyable courses you will ever have in your master program. That is true because the concepts and ideas on quality management we are going to discuss in this course impact every aspect of all products and services we encounter and use in our life. Since students enrolling in this course have different backgrounds, in the first session of the class, students will be asked to fill in Student Information Sheet and submit on first day of class – the purpose of this sheet will be to help the instructor better tailor the sessions to students’ backgrounds and expectations.
